Organizational Development & Operating Model

When strategy changes, organization must follow. Our Organizational Development & Operating Model service helps organizations design and implement the structures, processes, and capabilities needed to deliver on their strategic ambitions. We take a holistic view of the organization — examining structure, governance, processes, talent, culture, and technology — to identify gaps between the current state and the desired operating model.

Our methodology begins with a thorough organizational diagnostic using the McKinsey 7S framework, assessing alignment across Strategy, Structure, Systems, Shared Values, Style, Staff, and Skills. This diagnostic reveals the root causes of organizational friction and identifies the highest-impact improvement opportunities.

We then design a target operating model that addresses these gaps — defining clear organizational structures, reporting lines, decision rights, key processes, and role profiles. Where needed, we support the development of job descriptions, competency frameworks, and performance management systems that reinforce the desired behaviors and outcomes.

Crucially, we recognize that organizational change is fundamentally about people. Our change management approach ensures that stakeholders understand, accept, and adopt new ways of working. We develop communication plans, training programs, and transition roadmaps that minimize disruption and accelerate adoption.